We’re here to help you, offering the best customer service possible with your health and safety as our top priority.
Sycamore’s Commitment to Your Care
Our team is dedicated to providing an exceptional customer service experience with your health and safety as our top priority. These are extraordinary times and we are committed to you during COVID-19. As we move through this changing dynamic together our team will continue to make proactive decisions that are grounded in care for our community. We thank you for wearing your face covering in all of our interior common space. Whatever you need, Sycamore is here to help!
Rental Office Hours
Our current in-person office hours are Monday through Friday from 9:00 am to 5:00 pm. To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas. You will also see hand sanitizer dispensers, extra cleaning & sanitizing happening throughout our community common spaces. To comply with CDC and local government recommendations, some amenities are limited to ensure the wellness of our community.
Please know that we remain dedicated to providing you with an apartment that meets our high standards. Our commitment to extra cleaning and additional sanitizing of our apartment interiors for the safety and peace of mind of both our residents and our employees this year is paramount.
Should we need to enter your apartment home to complete any of your maintenance needs we ask that you wear a mask. If any of your household members are sick please reschedule an appointment for a later date. We are here to help and keep us all safe during COVID-19. Thank you for your patience and understanding during this unprecedented time.
Frequently Asked Questions
What’s Open on the Property at This Time?
Resident Offices – Our management offices are currently open and following all social distancing protocols.
Pool Area – Please contact your property for the community pool guidelines and COVID protocols. As we are working through safety guidelines put forth by the County and State. We thank you for your patience as resident and employee safety continues to be our top priority.
Other Services – Other services vary by community. Please contact your property office for the most updated information. We are committed to providing you with a clean environment that aligns with expert protocols for working to defeat COVID-19. All of our facilities are sanitized and cleaned daily.
What’s Closed on the Property at This Time?
Study Lounge – As we cannot oversee social distancing or after hours cleaning in these spaces, our study lounge is closed at this time to ensure the health and safety of our community.
Does UC Davis have free COVID-19 testing?
Students who are sick or have questions about COVID-19 or other conditions are encouraged to contact Student Health and Counseling Services (SHCS) for a telehealth visit with a nurse or medical provider for further assessment and advice. Make an Appointment Online or call 530-752-2349.
Student Health and Counseling Services are testing for COVID-19 in accordance with the California Department of Public Health (CDPH) and Yolo County Public Health testing guidelines. Viral testing is prioritized for hospitalized individuals and for investigation and management of outbreaks, under the direction of state and local public health departments.
What If I’m Experiencing Symptoms?
If you are experiencing COVID-19 symptoms, please contact your healthcare provider. In the event of a life-threatening emergency, dial 911.
Information about COVID-19 Testing in Yolo County is available on the county’s website. Please note that participants must be residents of the county and present proof in the form of a document displaying their name and address, such as a driver’s license, ID card, utility bill, or rental agreement. The California Department of Public Health also offers help to find testing sites.
Resource: Find a Testing Location
What if I get COVID-19?
As Residents – We encourage residents to let us know if they’ve had a positive COVID diagnosis by contacting us. Our team can help residents to connect with University or community resources. We can also coordinate mail delivery during a period where a resident or roommates of a resident may be self-quarantined in their unit.
As UCD Students – If a student tests positive or a doctor diagnoses a student with COVID-19, the student should call Student Health and Counseling Services at 530-752-2349 so that they can be aware and coordinate care if needed. In addition, please follow the Campus Reporting Protocol to report a positive test or diagnosis for COVID-19.
Resource: Campus Reporting Protocol
If you prefer to have items come to you in your apartment, the following stores provide delivery for groceries and other essential needs.
- Resource Attainment List (Download PDF)
If you ever have any questions or concerns please don't hesitate to reach out!